SUPPORTING aSSOCIATIONS

Hong Kong Call Centre Association (HKCCA) is a non-profit organisation representing the contact centre and on-line customer service industries in Hong Kong, Macau and Southern China. The Association was formed in September 1999 with a mission to help contact centers and on-line customer interaction within the region improve their service quality and productivity by deploying the best management practices and latest technologies. It focuses to promote excellence in three main areas: Process Improvement, People Management and Technology Application.

The Call Center Association is a not for profit organization. It is run by industry professionals on a voluntary basis. Executive Committee members are elected annually at the association’s annual general meeting.

Our Mission

• To promote and give recognition to the Call Center industry in Thailand and those who are employed in Call Centers.
• To actively promote continuous professional development of contact center professionals.
• To provide professional standards and skills recognition.
• To provide research and benchmarking data.
• To provide a forum for knowledge sharing and networking across the industry.

The International Institute for Outsource Management (www.Int-IOM.org) is the only global organization dedicated to the development and support of outsourcing service providers across the full sourcing spectrum. With regional offices in Milan, Nairobi, Kuwait City, Hong Kong, Beijing and Wuxi the IIOM brings innovative, affordable and relevant results that reflect the global buying behavior.