LIST OF SPONSORS

Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com.

GN Netcom, led by the Jabra brand, continues to build on its standing as one of the world’s leading and fastest growing suppliers of hands-free communications solutions. With around 1,000 employees and sales offices around the world, GN Netcom develops, manufactures and markets a broad range of wireless headsets for mobile users and both wireless and corded headsets for contact centre, office-based and Unified Communications (UC) users. GN Netcom’s business activities also include its original equipment manufacturing (OEM) business to a wide range of global customers including mobile phone, PC and PDA manufacturers.
 
Jabra products have consistently received numerous product and design awards including the CES Innovation, iF product design, Red Dot Mobile Choice Best Accessory, T3 Gold, and CNET Editor’s Choice. GN is listed on the Copenhagen Stock Exchange. For more details please see www.jabra.com

SAP’s contact center solutions help companies to deliver efficient, consistent and high-quality customer service. SAP Business Communications Management enables organizations to improve contact center effectiveness and reduce costs through an all-software, IP-based communications solution.

SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 95,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, www.sap.com